A Note from UTC RETAIL About COVID-19

Mar 18, 2020

To our valued customers and business partners,

The health and safety of our associates, customers, business partners and community is at the forefront of our minds and actions as we address the COVID-19 outbreak.

We are continuously following the CDC’s developments regarding the spread and impact of the virus.  We are working within the CDC’s recommended guidelines, as well as following all state and local guidelines and regulations for our New York, Ohio and Arizona locations.

Our leadership team continues to monitor the situation so that we mitigate all potential impacts to our employees and our customers.  Specific actions we have taken include:

• Practicing sound social distancing measures in the work place
• Enhancing workplace cleaning to limit the spread of infection including frequent sterilization of common areas and increased availability of hand sanitizer
• Remaining flexible to accommodate employees who may need to work remotely
• Restricting travel to only critical business travel

UTC RETAIL’s business continuity plan is designed to provide continuous operation and support of our customers through challenging times such as these presented with the COVID-19 outbreak.  Should further action be required, we are prepared to put those plans in place in order to continue to provide the service and support our customers require.

We appreciate the trust you have placed in us to provide your store systems software, hardware and service solutions.  We are committed to continuing to support you through this unprecedented chapter in history.  If you have any questions, please do not hesitate to reach out to your Account or Support Representative.

Be well and stay safe,